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Please note in some locations, such as Africa and South America, the shipping cost from Taiwan is much higher than to other countries. When the CUSTOMER is located in a country with a higher than normal shipping cost, XM EDRUM will charge extra fees to compensate for these additional shipping expenses.
Your order will be delivered to the address you indicated when your order was placed. The products bought on XM EDRUM will be delivered to one address around the world. We do not deliver to PO Box addresses. All parcels must be received by the CUSTOMER, or by a representative of the business that made the order. XM EDRUM does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.